Maintaining effective and efficient lines of communication with over 77 million wireless voice and data customers is no easy task. AT&T continues to find new ways to improve the performance of its agents in conjunction with the IEX TotalView solution.

The CCTV and Recording Technology Grant Program conducted site visits to three of the five Children’s Justice Centers in Hawaii receiving grants through an ABA grant program through the Hawaii State Judiciary.

Following the model of more than a dozen other sites, the Indiana Supreme court has added a new rule of evidence to require that certain statements be recorded before they can be entered into evidence. Approved by a three-justice majority, today’s six-page order adds indiana Rule 617 that applies to

NENA is the leading professional non-profit organization dedicated solely to 9-1-1 emergency communications issues. The NGPP was created to anticipate the impact of emerging technologies on 9-1-1 services and provide an expert forum to accelerate the development of Next Generation 9-1-1 (NG9-1-1) systems.

Electric Insurance, DHL, GoDaddy.com, and Salt River Project among industry leaders using NICE to harness Customer Dynamics by uncovering customer intent and gathering strategic insights to impact interactions and business performance.