Here at Word Systems, we are happy to announce we were one of four GoGlobal grant recipients! On June 14th, we were recognized at the Indy Chamber’s Global Indy Breakfast to receive the grant. The GoGlobal grant is funded by JP Morgan Chase, and targets mid-market companies. It was one
9-1-1 QA Training Day Facilitated by: Professional Trainers: Sherrill Ornberg, ENP, RPL – Foundation QA Director, former PSAP director, past president of Illinois APCO Eric Parry, ENP – National Emergency Number Association, Education Advisory Board Chair Ryan Chambers – Former Communications Training Officer (CTO) from Greensboro, NC When: Monday, September
Thousands of calls, mails, chat sessions are received and processed by customer centers on daily bases. These try to understand the needs of the customers, their likes and dislikes. This knowledge makes a great impact on companies’ implementation, their effect on the market.
Voice over Internet Protocol, or VoIP, recording is known as a kind of voice logging or telephone recording. After its invention call centers started to use it. But currently, all kinds of businesses use VoIP recording for their purposes.
Sound recording and reproduction refers to a mechanical or electrical inscription and a process of sound waves re-creating, comprising sound effects, spoken voice, instrumental music or singing. Sound recording technology may be divided on two major types, which are analog recording and digital recording.