AT&T’s consumer wireless business unit improved average speed of answer, reduced external vendor inefficiencies, improved system wide forecast accuracy and enhanced intraday planning tasks with innovative add-ons to the IEX TotalView solution.
Maintaining effective and efficient lines of communication with over 77 million wireless voice and data customers is no easy task. AT&T continues to find new ways to improve the performance of its agents in conjunction with the IEX TotalView solution.
CCTV and Recording Technology Site Visit Report Hawaii State Judiciary, children’s Justice Centers Oahu, Maui and the Big Island, Hawaii December 8, 2008-December 10, 2008
The CCTV and Recording Technology Grant Program conducted site visits to three of the five Children’s Justice Centers in Hawaii receiving grants through an ABA grant program through the Hawaii State Judiciary.
Following the model of more than a dozen other sites, the Indiana Supreme court has added a new rule of evidence to require that certain statements be recorded before they can be entered into evidence. Approved by a three-justice majority, today’s six-page order adds indiana Rule 617 that applies to
NICE Systems is pleased to announce its membership in the National Emergency Number Association (NENA) Next Generation Partner Program (NGPP).
NENA is the leading professional non-profit organization dedicated solely to 9-1-1 emergency communications issues. The NGPP was created to anticipate the impact of emerging technologies on 9-1-1 services and provide an expert forum to accelerate the development of Next Generation 9-1-1 (NG9-1-1) systems.
NICE Introduces a New Methodology for Optimizing Customer Dynamics to Generate Maximum Business Value from Customer Interactions.
Electric Insurance, DHL, GoDaddy.com, and Salt River Project among industry leaders using NICE to harness Customer Dynamics by uncovering customer intent and gathering strategic insights to impact interactions and business performance.
Christy- As you are aware, our new iRecord System has recently been installed inthe LaPorte County Sheriff’s Office Detective Bureau. To date we are very pleased with the system and we find it very user friendly. We have already digitally recorded an interview and it is in the process of
Hancock County Sheriff’s Office Our Agency has recently installed your I-Record system in our investigative division. Since implementing the system, we have conducted several interviews, in a brief time period, and have been especially pleased with the product.
Hancock County Sheriff’s Office Our agency has had the I -Record, One Room Essential since March 3rd. Since that time, we have conducted several interviews utilizing I -Record. This system is extremely easy to use. It enables us to input more detail into the information screen, which makes retrieval much